PosteItaliane or UPS charged me when my package arrived, why? Since our items originate in Italy it is possible that you will be charged duty and/or tax upon arrival. While this does not always happen, it is a possibility. These are not COD charges, they are duties and taxes charged in your country and are not related to our products specifically. All duties and taxes charged by customs of the destination country are the sole responsibility of the buyer and will not be refunded or reimbursed by Fandesignstudio for any reason.

What currency are your prices in? All prices are in Euro .

Where do you ship? We ship worldwide. Please note, all shipping charges are the responsibility of the buyer and will not be paid in part or in full by Fandesignstudio for any reason.

When will my order ship? All orders with the occasional exception will ship within 7 business days.

When will my order arrive? In general orders destined to Europe will arrive within 3-5 business days after dropped at the post office. International orders vary but generally take longer to arrive, please expect to receive your package in 12-15 business days.

Are shipping times guaranteed? Unfortunately we are not able to guarantee arrival times on shipments as this service is provided by PosteItaliane - Italian Postal Service.